Privacy Policy

Los Angeles Water Damage Restoration and Mold Inspections ("we", "our", "us") respects your privacy. This policy explains what information we collect, how we use it, and your rights.

Information we collect

• Contact information you provide: name, phone, email, and property address when you request an estimate or call our dispatch line.
• Job-related information: photos, moisture readings, and project notes we generate during restoration work.
• Insurance information: carrier, claim number, and adjuster contact when you authorize us to bill insurance directly.
• Website usage data: standard analytics (page views, referrer, device type) collected via our analytics provider.

How we use your information

• To dispatch crews, provide estimates, and complete restoration work
• To communicate with you and your insurance adjuster about an active claim
• To document the loss for the insurance scope and our internal records
• To follow up on completed jobs (warranty, customer satisfaction)
• To improve our website and services

How we share your information

We do not sell your personal information. We share it only with:

• Your insurance carrier or adjuster when you've authorized direct billing
• Subcontractors (licensed asbestos abatement, third-party PRV testers) when their work is part of your project
• Our service providers (accounting software, scheduling, analytics) under written confidentiality terms
• Government or legal authorities when required by law (subpoena, court order, regulatory inquiry)

Data security

We use commercially reasonable safeguards to protect your information, including encrypted file storage and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Your rights (California residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information we collect about you
• Request deletion of personal information (subject to exceptions for active claims and legal records)
• Opt out of any sale of personal information (we do not sell)
• Non-discrimination for exercising these rights

To exercise these rights, contact us at the number or address below.

Cookies and analytics

This website uses standard analytics cookies to measure traffic and improve content. You can disable cookies in your browser settings; the site works without them.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change.

Contact us

Los Angeles Water Damage Restoration and Mold Inspections
14545 Friar St Ste 101Q
Van Nuys, CA 91411
Phone: (818) 666-0822